Student Services and Resources

Student Services is the primary point of contact for many services provided to students and trainees across the Mayo Clinic College of Medicine and Science. Visit the Student Services intranet site to learn about resources.

Counseling Services

Counseling services are available to all learners in Mayo Clinic College of Medicine and Science (MCCMS).

  • Counseling sessions are confidential, including the scheduling of appointments
  • Records are maintained in a secure system outside of Epic and never included in your medical, academic, or employment records
  • Mental Health Clinicians are familiar with the Mayo Clinic learning experience and environment
  • Common reasons learners reach out to counseling services include: stress, anxious feelings/thoughts, grief, burnout, mood/emotional health, relationships, family issues, or other interpersonal stressors
  • Not sure what you need? 25-minute, brief screening appointments are available to discuss and explore your options

External Learner Assistance Program: WellConnect

All learners, across all states, have access to confidential work-life programming through WellConnect.

  • Short-term face-to-face, telephonic, or video counseling with a licensed mental health provider
  • Counseling sessions, through BetterHelp, offered on weekends and evenings
  • 30 min free financial or legal consultations
  • Referrals to local providers and national services
  • 24/7 support for you and your household members, including couples counseling
  • 24-hour phone support from licensed mental health professionals

To Schedule or Connect: Call 866-640-4777 or use the WellConnect website (code MCCMS).

For Faculty Supporting Students

As a faculty or staff member, you have unlimited access to confidential consultations on any student problem or concern. The Faculty/Administrator Support Team (FAST) line is a 24/7 dedicated number staffed by licensed professionals who are equipped to provide consultation and response for a variety of situations: 

  • Concern for a student that may have thoughts of harming themselves or others 
  • Students having inappropriate communications with faculty or peers 
  • Managing a disruptive student 
  • Providing support to students with declining behavior, performance or grades with a formal referral process 
  • Helping students cope with the death of a fellow student or campus violence incident 

FAST Line for Faculty: 844-208-7070

Dual-status learners (residents and fellows) have access to student and employee benefits. Human Resources offers you access to the Employee Assistance Program (EAP) as an employee. Learn more on the Employee Assistance Program page.